Refund Policy

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RETURNS, EXCHANGES & REFUNDS

Due to the delicate nature of our products and the very high possibility of damage through misuse, all sales of electronic components are final and unfortunately cannot be returned or exchanged. However, please contact us if you feel there is an issue with your order and we will address all concerns on an individual basis.

ARDUINO MICROCONTROLLERS that are defective have a 1 year manufacturer’s warranty. Please contact Arduino directly and learn more about their guidelines on the Arduino/Genuino Products Warranty page.

SHIPPING

All orders are shipped through Canada Post.

If your order has arrived late, or damaged, and you have selected one of Canada Post’s trackable services with insurance coverage (Priority™, Xpresspost™, or Expedited Parcel™) we will be able to make a claim to Canada Post on your behalf. Please send an email with the details of your shipping issue to info@electronicsurplus.ca. Sending a claim does not guarantee a refund, but we will share Canada Post’s response with you.

If you order items over the purchase value of $75, you should consider using a trackable shipping service with insurance or purchase additional shipping insurance for regular parcel shipping. We don’t guarantee delivery success by Canada Post.

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